FAQS
Welcome to the FAQ section of ClickShop, The Wonder Box! Below, we’ve compiled answers to the most common questions our customers have. If you don’t find what you’re looking for, feel free to reach out to our support team at the.wonder.box.ca@gmail.com
General Questions
1. What types of products do you offer?
We offer a wide range of products, including home essentials, pet supplies, personalized gifts, and much more. There’s something for everyone at ClickShop, The Wonder Box!
2. How can I contact customer support?
You can contact us via email at the.wonder.box.ca@gmail.com or through our online contact form. Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (EST).
3. Do you offer gift wrapping or personalized notes?
Yes, we offer gift wrapping and the option to include a personalized note at checkout for select products. This is a great way to make your purchase even more special.
Shipping
1. How long does shipping take?
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United States: Orders are delivered within 3 to 5 business days.
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International: Shipping times range from 7 to 15 business days, depending on the destination.
2. Do you offer free shipping?
We occasionally run promotions that include free shipping. Be sure to check our homepage or subscribe to our newsletter for the latest updates!
3. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor its journey.
Returns & Exchanges
1. What is your return policy?
You can return items within 30 days of receiving them, as long as they are unused and in their original packaging. Personalized products and final sale items are non-returnable.
2. How do I initiate a return or exchange?
Contact our support team with your order number and reason for the return. We’ll guide you through the process.
3. When will I receive my refund?
Refunds are processed within 5 to 7 business days after we receive and inspect the returned item.
Orders & Payments
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment options.
2. Can I modify or cancel my order after it has been placed?
If your order has not yet been shipped, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible for assistance.
3. What should I do if I receive the wrong item?
We’re sorry for the mistake! Please contact our support team immediately, and we’ll resolve the issue promptly.
Product Questions
1. Are your products high quality?
Yes! Every item in our store is carefully selected to meet high standards of quality and durability.
2. Do you offer bulk or wholesale options?
For inquiries about bulk or wholesale orders, please email us at [Insert Email Address]. We’ll be happy to assist you.
3. Can I request a custom product?
Yes! We specialize in personalized gifts. Check the product details for customization options, or contact us for special requests.
Still Have Questions?
If your question isn’t covered here, don’t hesitate to reach out. Our team is always ready to assist you!