Shipping & Returns
Shipping Information
At ClickShop, The Wonder Box, we are committed to delivering your orders quickly and securely. Below are the details of our shipping policies:
Shipping Times
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United States: Orders typically arrive within 3 to 5 business days.
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International Shipping: Orders usually take 7 to 15 business days depending on the destination.
Shipping Rates
Shipping rates are calculated at checkout based on the destination and the weight of your order. We strive to offer competitive rates to ensure your shopping experience remains affordable.
Order Tracking
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package every step of the way.
Returns & Exchanges
Your satisfaction is our priority! If you’re not completely happy with your purchase, we’re here to help.
Return Policy
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Eligibility: Returns are accepted within 15 days of receiving your order. Items must be unused, in their original packaging, and in the same condition you received them.
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Non-Returnable Items: Personalized products and items marked as final sale cannot be returned.
How to Initiate a Return
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Contact our customer service team at the.wonder.box.ca@gmail.com with your order number and reason for the return.
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We’ll provide you with a return authorization and instructions for shipping the item back.
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Once we receive and inspect the item, we’ll process your refund or exchange within 5 to 7 business days.
Refunds
Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item, follow the return process above. Once your original item is received, we’ll ship the new item to you.
Damaged or Defective Items
In the rare case that you receive a damaged or defective item, please contact us immediately at the.wonder.box.ca@gmail.com. Include photos of the issue, and we’ll resolve it as quickly as possible.
Questions?
If you have any questions about our shipping or return policies, don’t hesitate to reach out to our friendly customer support team. We’re here to help!